Delivery and Returns Information

Delivery timeframe

Standard deliveries will be made within 48 hours if an order is placed before 3.30pm that working day, unless communicated otherwise. If an order is placed on a Friday after 3.30pm or over the weekend, the order will be processed but not dispatched until Monday for delivery on a Wednesday. For bank holidays and other specific dates and times highlighted on the website, the order will be processed until the next working day and then be dispatched for delivery within 48 hours.

For next day deliveries the date selected is next day but will also be confirmed by Customer Services once the order has been processed. This includes stocked and made to order radiators. Delivery will be made within 24 hours if an order is placed before 2.00pm that working day, unless communicated otherwise. Next day delivery is not possible if an order is placed on a Friday after 2.00pm or over the weekend, the order will be processed but not dispatched until Monday for delivery on a Tuesday. For bank holidays and other specific dates and times highlighted on the website, the order will be processed until the next working day and then be dispatched for delivery within 24 hours.

Delivery Locations

Standard delivery is within UK Mainland only.

Please note: The following postcodes have up to a 5-day delivery lead time:

AB, DD1-DD11, FK18-21, G84, HS1-HS9, IM, IV1-IV20, IV30-IV36, KA27-KA28, KW1-KW17, PA20-PA80, PH1-PH650, PO30-PO41, TR21-TR25 & ZE

We currently do not deliver to:

• PO Box Addresses
• Any other country outside of the UK

Delivery charges

All delivery charges are inclusive of VAT. Prior to confirming your order the total delivery charge will be displayed.

Cast Iron Deliveries

If Cast Iron Columns are ordered a delivery charge will be applied. Cast Iron radiators will take up to 15 working days to be delivered. Cast Iron valves will take up to 4 working days to be delivered. The standard £5.00 delivery charge will apply to Cast Iron accessories. To discuss this further please contact Stelrad’s Customer Services team.

Delivery service

Online deliveries are carried out by a third party (courier). The courier will contact you by either email or text message to confirm the date and time for delivery taking into consideration your preferred delivery date chosen. Please ensure you provide these details when you place your order with us and ensure someone is available at the delivery address to take collection of your order.

If for any reason the courier was not able to deliver items, the courier will contact you to arrange a re-delivery.

We recommend you do not book plumbers or tradespeople until you have received and checked your delivered items.

If you are unable to take delivery of your goods for any reason, please contact the courier via the details provided in the email and or text message you have received from them.

Can I collect direct from Stelrad?

We are currently not able to offer a collect in person service.

Checking your items

Items should be checked upon delivery. If it is discovered that goods are damaged after, please do not attempt installation or use, contact our Customer Services Team on 0800 876 6813 within 24 hours of delivery who will be happy to help.

For further information please read the Online Terms & Conditions.

Returns Information

Damaged or faulty items

If your item has been received damaged or is faulty, please contact our Customer Services Team on 0800 876 6813 within 24 hours of delivery.

Please retain all packaging from your delivery during and after your installation. If for any reason the goods may be faulty or need to be returned, we must receive goods back with the original packaging and accessories – which all need to be in good condition with due care made to re-package the item.

We will require proof of the damage with photographs to facilitate a return, exchange or a refund.

For further information please read the Online Terms & Conditions.

Returning an item

Our Customer Services Team will provide you with a Returns Reference Number or otherwise known as an RMA.

You will be required to write this reference number on the returns label. The returns label is included in the enclosed documents with the item when it was delivered.

Once you have informed us about your return our Customer Service Team will contact the courier. The courier will then contact you to arrange a collection date and time.

Unless the item is faulty or damaged you will be responsible for the cost of returning the item and ensuring it arrives to us in an unopened, unmarked and resell able condition.

Stocking charges:

Radiators – If the radiator is not faulty or damaged, we may enforce a restocking service administration fee of £25.00.

Accessories – If the item is not faulty or damaged, we may enforce a restocking service administration fee of £5.00.

Cast Iron Column – To return Cast Iron Column radiators there is a restock charge of £42.00 per radiator (inclusive of VAT) and a carrier charge of £90.00 (inclusive of VAT).

If there are more than five radiators being returned the carrier charge may increase, this will be discussed when you make your return request to Stelrad.

Cast Iron Column Valves – To return Cast Iron Column valves there is a restock charge of 20% of the value per valve (inclusive of VAT).

Coloured Radiators – Coloured radiators cannot be returned unless faulty or damaged.

For further information please read the Online Terms & Conditions.

Inspection and quality check of faulty items

Upon receipt, products will be inspected, and quality checked to determine a fault.

Replacements and refunds

Items which are deemed faulty will have a replacement or refund offered, any reasonable postal charges incurred in posting back to us will be reimbursed.

These Terms were last updated in May 2026.